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Partner and complete the onboarding process in Arez.","how-to-set-up-a-service-partner","2026-07-21T13:50:13.842923Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":429,"title":430,"subTitle":431,"slug":432,"display_order":101,"status":52,"is_public":53,"updated_at":433,"author":89,"authorInfo":434,"assign_to":435,"module":436},"d8d754a4-f52c-4fb4-a159-c6d5e2b52e0e","How to Copy and Paste Shifts in Arez","Quickly Duplicate Shifts Across Dates with or Without Staff Assignments","how-to-copy-and-paste-shifts-in-arez","2026-07-21T13:52:50.932107Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":438,"title":439,"subTitle":440,"slug":441,"display_order":110,"status":52,"is_public":53,"updated_at":442,"author":130,"authorInfo":443,"assign_to":444,"module":445},"751f953e-9f0e-402e-8059-9eeeb3fde74e","Manual Book On \u002F Book Off – User Guide","How to manually book on and book off a worker","manual-book-on-book-off-user-guide","2026-07-21T13:52:21.746030Z",{"id":130,"first_name":132,"last_name":133,"profileImageUrl":134},[],[],{"id":447,"title":448,"subTitle":449,"slug":450,"display_order":119,"status":52,"is_public":53,"updated_at":451,"author":89,"authorInfo":452,"assign_to":453,"module":454},"ce040d3e-7a6c-4941-b93e-a1b8b526eccd","How to Add a Worker in Arez","A step-by-step guide to creating a new worker profile in Arez","how-to-add-a-worker-in-arez","2026-07-21T13:51:12.956909Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":456,"title":457,"subTitle":458,"slug":459,"display_order":128,"status":52,"is_public":53,"updated_at":460,"author":89,"authorInfo":461,"assign_to":462,"module":463},"c3db0ab4-5c80-40a9-a16b-1561a7cc4bc5","How to Create, Assign, and Publish a Rota Using Arez Pulse","A step-by-step guide to creating rotas with Arez Pulse, assigning workers to shifts, and publishing schedules efficiently.","how-to-create-assign-and-publish-a-rota-using-arez-pulse","2026-07-21T13:55:42.120456Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":465,"title":466,"subTitle":467,"slug":468,"display_order":142,"status":52,"is_public":53,"updated_at":469,"author":130,"authorInfo":470,"assign_to":471,"module":472},"ac2e5e6a-c54c-42d0-8fe0-fa4699478318","Worker Holidays in Arez Operate","How holiday entitlement is managed by contract type","worker-holidays-in-arez-operate","2026-07-21T13:50:36.984663Z",{"id":130,"first_name":132,"last_name":133,"profileImageUrl":134},[],[],{"id":474,"title":475,"subTitle":476,"slug":477,"display_order":151,"status":52,"is_public":53,"updated_at":478,"author":89,"authorInfo":479,"assign_to":480,"module":481},"a6148cdf-3104-4722-a6a6-f1d9fe706a76","Rota Management in Arez Operate","Manage, schedule, assign, and monitor shifts efficiently within the Arez Operate Rota Management system.","rota-management-in-arez-operate","2026-08-14T20:21:22.617802Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":483,"title":484,"subTitle":485,"slug":486,"display_order":159,"status":52,"is_public":53,"updated_at":487,"author":89,"authorInfo":488,"assign_to":489,"module":490},"263832a2-7d37-4ac0-9f8c-7af9c4f65e69","How to Use Timesheet Arbitration in Arez for Area Managers (AM)","A step-by-step guide for Area Managers (AM) to review, manage, and resolve timesheet arbitration efficiently in Arez.","how-to-use-timesheet-arbitration-in-arez-for-area-managers-am","2026-07-21T13:59:06.608961Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":492,"title":493,"subTitle":494,"slug":495,"display_order":168,"status":52,"is_public":53,"updated_at":496,"author":89,"authorInfo":497,"assign_to":498,"module":499},"dbea735d-304c-4a42-8d96-43576f4fa641","Timesheet Exemptions Guide","Manage exemption rules that control how timesheet deductions are applied to workers and sites.","timesheet-exemptions-guide","2026-08-03T13:07:05.804605Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":501,"title":502,"subTitle":503,"slug":504,"display_order":178,"status":52,"is_public":53,"updated_at":505,"author":89,"authorInfo":506,"assign_to":507,"module":508},"e87b3997-2346-4e75-90c3-eb422de3438c","How to Use Invoicing in Arez","A step-by-step guide to creating, managing, approving, and tracking invoices efficiently in Arez.","how-to-use-invoicing-in-arez","2026-07-21T13:59:20.696156Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":510,"title":511,"subTitle":512,"slug":513,"display_order":187,"status":52,"is_public":53,"updated_at":514,"author":89,"authorInfo":515,"assign_to":516,"module":517},"493a8115-04c8-4d16-9a4b-efdbb565cc71","How to Generate Payroll in Arez","A step-by-step guide to generating payroll in Arez, reviewing calculations, and processing employee payments efficiently.","how-to-generate-payroll-in-arez","2026-07-21T13:59:32.337751Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":519,"title":520,"subTitle":521,"slug":522,"display_order":196,"status":52,"is_public":53,"updated_at":523,"author":89,"authorInfo":524,"assign_to":525,"module":526},"f7748688-67b3-4e45-adc4-266d504aac15","How to Generate a Combined Invoice Report in Arez","A step-by-step guide to generating a complete Combined Invoice Report in Arez.","how-to-generate-a-combined-invoice-report-in-arez","2026-07-21T14:00:18.731402Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":528,"title":529,"subTitle":530,"slug":531,"display_order":532,"status":52,"is_public":53,"updated_at":533,"author":89,"authorInfo":534,"assign_to":535,"module":536},"2d8109e6-c519-4872-bf8c-c99b3fc1b80e","How to Generate an Invoice for a Specific Site","Learn how to generate an invoice for a specific client site by selecting the required site, defining the billing period, and creating the invoice.","how-to-generate-an-invoice-for-a-specific-site",17,"2026-08-03T13:01:37.667364Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":538,"title":539,"subTitle":540,"slug":541,"display_order":205,"status":52,"is_public":53,"updated_at":542,"author":89,"authorInfo":543,"assign_to":544,"module":545},"c4d7355a-82b8-4209-9962-efd672c35fd9","Multi-Tier Management (Parent & Child Supplier Workforce Sharing)","Manage workforce sharing between parent and child suppliers through linked supplier networks.","multi-tier-management-parent-child-supplier-workforce-sharing","2026-08-28T06:27:19.478200Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":25,"title":26,"subTitle":27,"slug":28,"display_order":214,"status":52,"is_public":53,"updated_at":547,"author":89,"authorInfo":548,"assign_to":549,"module":550},"2026-08-20T19:53:39.122554Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":552,"title":553,"subTitle":554,"slug":555,"display_order":231,"status":52,"is_public":53,"updated_at":556,"author":89,"authorInfo":557,"assign_to":558,"module":559},"b59f10bf-2496-4350-afbe-0d946a57ef25","Arez Operate Shift Pricing Help Guide","Understanding Pay Rates, Charge Rates, and Pricing Logic in Arez","arez-operate-shift-pricing-help-guide","2026-07-28T12:34:56.390210Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":561,"title":562,"subTitle":563,"slug":564,"display_order":565,"status":52,"is_public":53,"updated_at":566,"author":130,"authorInfo":567,"assign_to":568,"module":569},"eff1b106-8b98-4dd3-93f4-61b77d9843cb","How Rates Work in Arez Operate","Pay Rates, Charge Rates, and Worker Overrides Explained","how-rates-work-in-arez-operate",39,"2026-06-12T13:35:54.520474Z",{"id":130,"first_name":132,"last_name":133,"profileImageUrl":134},[],[],{"id":10,"title":11,"subTitle":12,"slug":13,"display_order":571,"status":52,"is_public":53,"updated_at":572,"author":89,"authorInfo":573,"assign_to":574,"module":575},41,"2026-08-17T09:55:10.286957Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":5,"title":6,"subTitle":7,"slug":8,"display_order":577,"status":52,"is_public":53,"updated_at":578,"author":89,"authorInfo":579,"assign_to":580,"module":581},42,"2026-08-17T10:22:35.126842Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],[],{"id":584,"name":42,"slug":43,"description":44,"icon":45,"display_order":62,"articles":585,"subcategories":586},"4676bd38-6f09-4fa9-b11c-afbf9a986334",[],[],{"id":588,"name":589,"slug":590,"description":44,"icon":45,"display_order":69,"articles":591,"subcategories":610},"d8405536-838c-466f-92a3-c81f464be470","Worker Guides","worker-guides",[592,601],{"id":593,"title":594,"subTitle":595,"slug":596,"display_order":37,"status":52,"is_public":53,"updated_at":597,"author":89,"authorInfo":598,"assign_to":599,"module":600},"944baada-3a08-40c8-a080-73bb135cf8eb","How to Complete Veriff Identity Verification","Learn how administrators can generate and send a Veriff verification link, and how workers can complete the identity verification process by submitting their identification documents and selfie for approval.","how-to-complete-veriff-identity-verification","2026-08-04T12:38:52.330642Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":602,"title":603,"subTitle":604,"slug":605,"display_order":62,"status":52,"is_public":53,"updated_at":606,"author":89,"authorInfo":607,"assign_to":608,"module":609},"5791da4f-11ac-4036-ac8e-37471f2e3652","How to Book On and Book Off Using the Arez App","A Step-by-Step Guide to Booking On and Booking Off Using the Arez App","how-to-book-on-and-book-off-using-the-arez-app","2026-08-19T08:10:27.638842Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],[],{"id":612,"name":613,"slug":614,"description":44,"icon":45,"display_order":78,"articles":615,"subcategories":626},"06e69e44-db5f-4f6a-aa6b-ee5a6d2780c8","Supplier Guides","supplier-guides",[616,621],{"id":20,"title":21,"subTitle":22,"slug":23,"display_order":37,"status":52,"is_public":53,"updated_at":617,"author":89,"authorInfo":618,"assign_to":619,"module":620},"2026-08-03T13:09:08.588925Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],{"id":15,"title":16,"subTitle":17,"slug":18,"display_order":62,"status":52,"is_public":53,"updated_at":622,"author":89,"authorInfo":623,"assign_to":624,"module":625},"2026-08-17T09:44:38.501672Z",{"id":89,"first_name":91,"last_name":92,"profileImageUrl":93},[],[],[],{"id":561,"author_info":628,"category_info":629,"subcategory_name":632,"published_by_infoame":45,"Helptags":635,"title":562,"subTitle":563,"slug":564,"content":636,"file":45,"summary":92,"sumy_summary":45,"status":52,"featured":637,"view_count":638,"helpful_count":639,"unhelpful_count":639,"display_order":565,"seo_title":640,"seo_description":641,"is_public":53,"assign_to":642,"module":643,"created_at":644,"updated_at":566,"published_at":45,"last_embedded_at":645,"subcategory":381,"category":373,"author":130,"published_by":45,"tags":646},{"id":130,"first_name":132,"last_name":133,"profileImageUrl":134},{"id":373,"name":374,"slug":375,"description":376,"icon":377,"display_order":62,"is_active":53,"created_at":630,"updated_at":631},"2026-01-27T15:13:55.995112Z","2026-08-17T08:13:02.510581Z",{"id":381,"name":60,"slug":61,"description":44,"icon":45,"display_order":37,"is_active":53,"created_at":633,"updated_at":634,"category":373},"2026-01-27T16:07:03.531992Z","2026-07-22T09:35:29.165662Z",[],"\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Preface\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">In facilities management and security operations, rates are not just numbers in a system—they directly affect \u003Cstrong>worker pay, client billing, and ultimately your margins\u003C\u002Fstrong>. A small mistake in how rates are set can quickly flow through into incorrect payroll, disputed invoices, or lost revenue.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez Operate has been designed to make this process both \u003Cstrong>flexible and controlled\u003C\u002Fstrong>. It allows you to define standard rates at the contract level while still enabling you to handle real-world exceptions—such as specialist workers, site-specific agreements, or negotiated pay—without compromising billing accuracy.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This guide explains how rates are structured in Arez, how they flow through the system, and how to use them correctly to ensure everything from rota creation to invoicing works seamlessly.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Overview\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez separates rates into two distinct types:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate (£\u002Fhr)\u003C\u002Fstrong> → what you pay the worker\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rate (£\u002Fhr)\u003C\u002Fstrong> → what you bill the client\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">This separation is intentional and ensures:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Clear financial control\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Accurate payroll\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Consistent invoicing\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>1. Contract Rates (The Foundation)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contracts form the \u003Cstrong>core of your rate structure\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">They define:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Pay Rate (£\u002Fhr)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Charge Rate (£\u002Fhr)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Overtime Rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Role-based rates (e.g. Security Officer, Supervisor)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contracts can be applied at:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Client level\u003C\u002Fstrong> → default across all sites\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Site level\u003C\u002Fstrong> → overrides for specific locations\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">These rates are typically aligned with market standards, such as the \u003Cstrong>UK National Living Wage (e.g. £12.21\u002Fhr)\u003C\u002Fstrong> for base roles.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F5ccf4897-e807-4147-86b8-1a93805b0649\u002F20260422152610\u002FChatGPT_Image_Apr_22_2026__im0EpR9.webp\" alt=\"Contract rates\">\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>2. Worker Pay Rates (Overrides)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">While contracts define standard rates, Arez allows you to set \u003Cstrong>worker-specific pay rates\u003C\u002Fstrong>.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">These are configured in:\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker Profile → Pay Rates (Worker Overrides)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker rates are used to handle exceptions such as:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Specialist staff\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Experienced workers receive higher pay\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Site-specific negotiated rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F508cffc4-8e4f-4a7c-a7f6-47521781f313\u002F20260427122629\u002FChatGPT_Image_Apr_27_2026__wavDiKz.webp\" alt=\"Worker default rate\">\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Worker Pay Rate Types\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>A. Default Worker Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A standard rate applied across all sites.\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Overrides contract pay rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Used when no site-specific rate exists\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Example:\u003Cbr>\u003C\u002Fstrong> Default Pay Rate = \u003Cstrong>£12.21\u002Fhr\u003Cbr>\u003C\u002Fstrong> → Worker is paid £12.21 across all sites unless overridden\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>B. Site-Specific Worker Pay Rate\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">A custom rate for a particular site.\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Applies only to that site\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Overrides:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker default rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contract pay rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Example:\u003Cbr>\u003C\u002Fstrong> Default = £12.21\u002Fhr\u003Cbr>O2 Arena = £13.50\u002Fhr\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">→ Worker is paid:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£13.50 at O2 Arena\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">£12.21 elsewhere\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002Fb63179eb-24f0-48e1-afed-fedb8e478ec3\u002F20260427122250\u002FChatGPT_Image_Apr_27_2026__uGOKs7t.webp\" alt=\"Site-specific pay rate\">\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>3. Rate Priority (How the System Decides)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Arez automatically applies the correct rate using a clear hierarchy.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rate Rule\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">💡 \u003Cstrong>Charge rates are always taken from contracts.\u003Cbr>\u003C\u002Fstrong> Worker settings do not affect billing rates.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F3ded9a5f-6a05-472d-b3df-4811914e9ff9\u002F20260427121251\u002FChatGPT_Image_Apr_27_2026__oIPlVbx.webp\" alt=\"\">\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>4. How Rates Flow Through the System\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">In Arez Operate, rates are not static—they move through the system and directly drive financial outputs.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Rates → Rota → Payroll & Billing\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Col>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Rates are configured\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">At the contract level (client or site)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Or overridden at the worker level\u003C\u002Fspan>\u003Cbr>\u003Cbr>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Rates are pulled into the rota\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">When a shift is created, Arez automatically:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Applies the correct \u003Cstrong>pay rate (based on priority)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Applies the \u003Cstrong>charge rate from the contract\u003C\u002Fstrong>\u003C\u002Fspan>\u003Cbr>\u003Cbr>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Rota drives financial outputs\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The same rates are then used for:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Payroll calculations (pay rates)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Client invoicing (charge rates)\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F2df5284c-e141-42a4-a7eb-25237890d4f6\u002F20260422153359\u002FChatGPT_Image_Apr_22_2026__UiFNjOz.webp\" alt=\"Rates on rota\">\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Why this matters\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates in Arez are not just reference values—they are used directly in live operations.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Any incorrect rate will flow through to:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker pay\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Client invoices\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Financial reporting\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Key takeaway\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Once a rate is applied to a shift in the rota, it becomes the \u003Cstrong>source of truth\u003C\u002Fstrong> for both payroll and billing.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch3>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>5. Example Scenarios\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh3>\u003Ctable style=\"min-width: 374px;\">\u003Ccolgroup>\u003Ccol style=\"min-width: 25px;\">\u003Ccol style=\"width: 169px;\">\u003Ccol style=\"width: 180px;\">\u003C\u002Fcolgroup>\u003Ctbody>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Scenario\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"169\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Pay Rate Used\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"180\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Charge Rate Used\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker at the site with a custom rate\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"169\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">£12.50\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"180\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">£16.50 (Contract)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker at new site\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"169\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">£12.21 (Default)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"180\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">£16.50 (Contract)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd colspan=\"1\" rowspan=\"1\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">No worker rates set\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"169\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">£12.21 (Contract)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd colspan=\"1\" rowspan=\"1\" colwidth=\"180\">\u003Cp style=\"text-align: center;\">\u003Cspan style=\"color: rgb(0, 0, 0);\">£16.50 (Contract)\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F83b72614-d0ad-4df7-99bb-8aacf36d517c\u002F20260427122921\u002FChatGPT_Image_Apr_27_2026__WBypq6i.webp\" alt=\"\">\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>6. Important Warnings\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">⚠️ \u003Cstrong>Worker pay rates override contract pay rates\u003Cbr>\u003C\u002Fstrong> Any worker-level rate takes precedence.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">⚠️ \u003Cstrong>Charge rates are controlled via contracts only\u003Cbr>\u003C\u002Fstrong> Worker settings do not affect billing.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">⚠️ \u003Cstrong>Rates are used in live calculations\u003Cbr>\u003C\u002Fstrong> All rates feed directly into:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rotas\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Payroll\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Invoices\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Incorrect rates may lead to:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Underpayment or overpayment\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Invoice disputes\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Margin loss\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>7. Best Practice\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">To keep your system accurate and scalable:\u003C\u002Fspan>\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use \u003Cstrong>contracts\u003C\u002Fstrong> for standard rates\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Use \u003Cstrong>worker overrides only for exceptions\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Keep base pay aligned with the \u003Cstrong>UK National Living Wage where applicable\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Avoid duplicating rate logic across multiple levels\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Review rates regularly\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003Cimg class=\"editor-image\" src=\"https:\u002F\u002Farez-website-cms.s3.eu-west-2.amazonaws.com\u002Fpublic\u002Fdocument\u002F9efb6fa5-0bcd-487a-95a3-e4bf4738b5ef\u002F20260427123155\u002FChatGPT_Image_Apr_27_2026__jBn75sr.webp\" alt=\"\">\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Summary\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cul>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Contracts define \u003Cstrong>standard pay and charge rates\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Worker settings allow \u003Cstrong>controlled pay overrides\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Charge rates remain centralised for billing\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">Rates flow into the \u003Cstrong>rota\u003C\u002Fstrong>, and from there directly into \u003Cstrong>payroll and invoicing\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">The system applies rates automatically using a \u003Cstrong>clear priority hierarchy\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Ch4>\u003Cspan style=\"color: rgb(0, 0, 0);\">\u003Cstrong>Need Help?\u003C\u002Fstrong>\u003C\u002Fspan>\u003C\u002Fh4>\u003Cp>\u003Cspan style=\"color: rgb(0, 0, 0);\">If you are unsure how to structure your rates or need assistance, contact your Arez support team.\u003C\u002Fspan>\u003Cbr>\u003C\u002Fp>",false,375,0,"Pay & Charge Rates in CAFM | Worker Overrides Explained","Learn how pay rates, charge rates, and worker overrides work in CAFM. Ensure accurate payroll, billing, and margin control with Arez Operate.",[],[],"2026-04-22T07:19:24.411810Z","2026-06-16T08:00:18.534473Z",[],1788183520102]